Each piece of our upholstered furniture is handcrafted with careful attention to detail. We believe the result is exceptional quality and enduring comfort, which means superb value for years to come. To back our belief, The MT Company warrants to the original purchaser under Normal Residential Care and Use the following Warranty Coverage:
Frame: We use only the best products and construction techniques. We will guarantee the frame to be free from structural defects for the life of the piece. This warranty is valid for as long as the furniture is up- holstered in its original fabric.
Spring: Our springs are eight-gauge oven tempered quality springs that are fully eight way hand tied and supported by corrugated resin coated steel webbing. We warrant our hand-tied spring system for the life of the piece. We cannot, however, be held liable or responsible for misuse.
Fabric: We do NOT warrant or guarantee against wear, fading or shrinking. All fabrics will fade overtime, and direct sunlight exposure will accelerate this process. Since we do not manufacture the fabric, we can not extend any warranty in this area. We will, however, contact the fabric manufacturer concerning any problems the consumer might encounter and will have the fabric professionally analyzed to determine the cause. Normal wear should be expected. Application of any aftermarket treatments such as Scotchgard will void any and all warranties offered by the fabric manufacturer.
Fabric Care: Occasional light dusting or vacuuming will help prevent soil accumulation. The following cleaning codes can be found on our fabric swatches as a guide to cleaning techniques.
Code S: Clean this fabric with pure solvents (Petroleum Distillate-Based products). Professional dry cleaning is recommended. CAUTION: Use of water-based or detergent-based solvent cleaners may cause excessive shrinking. Water stains may become permanent and unable to be re moved with solvent cleaning agents. To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended.
Code W: Clean this fabric with water-based cleaning agents or water based foam to remove overall soil. Many household cleaning agents are harmful to color and life of a fabric. Professional dry cleaning is recommended. To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended.
Code SW: Clean this fabric with water-based cleaning agents, foam or pure solvents (Petroleum Distillate-Based products). Professional dry cleaning is recommended. To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended. Code X: Clean fabric only by vacuuming or light brushing to prevent accumulation of dust or grime. Water-based foam or solvent-based cleaning agents of any kind may cause excessive shrinking or fading.
The above codes are intended only as a guide; we recommend professional cleaning for all upholstery fabrics.
Millennium Cushion: This spring fiber cushion has springs made of a high quality carbon steel, and each coil is individually pocketed. The coils are then encased in 1.8 density polyurethane foam. The foam is then wrapped in a blanket of polyester fibers and put into a fabric ticking. It carries a limited lifetime warranty. We warrant these cushions cores not to collapse for the life of the product as originally upholstered under normal residential care and use. Cushions suspected to be defective must be returned to the factory for industry testing. If found defective, The MT Company will replace at no charge to the customer.
Springdown Cushion: This Springdown cushion has springs made of a high quality carbon steel, and each coil is individually pocketed. The coils are then encased in 1.8 density polyurethane foam. The foam is then wrapped in a blanket of down and put into a fabric ticking. We warrant these cushions cores not to collapse for the life of the product as originally upholstered under normal residential care and use. Cushions suspected to be defective must be returned to the factory for industry testing. If found defective, The MT Company will replace at no charge to the customer.
Hybridown Cushion: This cushion constructed of individually pocketed springs, inside a foam core wrapped in fiber with a blend-down jacket. This core is designed to give a soft initial sit.
Ultra Firm Cushion: Any of our cores can be upgraded to ultra firm at no additional charge. The ultra firm version of our cores utilizes the same construction as the standard core for the piece with stiffer springs and 20% firmer foam.
Cloud Cushion: This cushion contains a core of high quality reflex foam wrapped in a blanket of polyester fiber that contains thousands of strands of conjugated polyester. Finally, the core is encased in a fabric ticking. This provides a soft, luxurious feel. Wrinkling and puddling on styles with the Cloud Cushion is not a defect, but a characteristic of the style. Our Cloud cushion carries a limited lifetime warranty.
Please be aware that all foams and filling materials will soften and conform to the shape of the users, this is considered normal and is not a defect. The reverse is also true. Due to the “high-loft” feature of this cushion, customers may at first perceive the cushions to be “overstuffed.” This is not a defect, but a feature that will soften with time and use of the product. We warrant these cushions cores not to collapse for the life of the product as originally upholstered under normal residential care and use. Cushions suspected to be defective must be returned to the factory for industry testing. If found defective, The MT Company will replace at no charge to the customer.
Micro Down Backs: A combination of feather, down, and conjugated polyester fiber are encased in a channeled down proof tick for optimum comfort and durability. These cores will need to be fluffed on a regular basis. Although these cores are not covered under warranty, replacements are available at a minimal charge.
About Tailoring: Most of our styles are tailored in a very traditional style. This means we “theme cut” all of our patterns for these traditional styles. This insures that all stripes, plaids and prints match. All welts are crisp and matched.
Soft Tailoring: Our “soft tailored” styles’ skirts will be more rumpled and draped, and may even touch the floor. Fabric patterns, depending on the style, can be cut so welts will never be straight. The cushions will sit very soft and will lend themselves to comfort wrinkles. These are all features of “softer” tailoring and are not defects. If the catalog photograph features the “softer” tailored look that is the only way we make the particular item. If the style offends, we suggest you select one of the traditional lines.
Sleeper Construction: We use a Leggett & Platt sleeper mechanism that is designed to pull out and put back up with little effort. These mechanisms are warranted by the manufacturer, Leggett & Platt, for 3 years under normal residential care and use. Please contact The MT Company for manufacturer’s information. Our sleeper mattress is a 5” thick Inner Spring mattress, which is recognized as the premium construction in the industry. The unitized construction creates an inner spring mattress that is locked together at over 120 points, eliminating bulges and weak and unsightly laced tufts. Double tempered coil springs maintain comfortable support with lasting durability. The deep quilted top and damask cover give you the look and feel of premium bedding. Supportive layers of heavy felted fiber pads and soft layers of hypoallergenic, mildew resistant polyurethane foam combine to give ultimate comfort and a restful night’s sleep. The Inner Spring mattress is also backed by the manufacturer’s warranty; please contact The MT Company for manufacturer’s information.
Air Dream Mattress: Leggett & Platt’s Air Dream sofa sleeper system is the ultimate in mattress comfort. This air over coil technology gives the same appearance, dimensions, and feel as a standard luxury mattress. This sleeper mattress upgrade is warranted by the manufacturer, Leggett & Platt. The warranty covers the mattress, air bladder, and air bladder valve to the original owner for a three year period and the motor for a one year period. This warranty only covers defects in material or workmanship. Please contact The MT Company for additional manufacturer’s information.
Wood & Finish: Due to the natural variances in the graining of wood, you may notice a slight difference in the shading and tone of the color stain. This is not a defect, but a characteristic of natural wood. If this of- fends, please choose a similar style without exposed wood.
Workmanship: The MT Company takes pride in our workmanship. We make every effort to see that each of our pieces leave our factory surpassing all of our quality standards and we apologize in advance if any of our pieces fall below these standards. In order to correct these problems, please be aware that we must be notified directly within 15 days of delivery of any quality or workmanship defects. Please contact a The MT Company Customer Service Representative or your local Sales Representative to report these defects. Please be aware that we cannot be responsible for workmanship defects reported outside of this time frame, as other factors beyond our control enter into effect. Customers must report all freight damages directly with their freight companies. We strongly recommend that our customers inspect their goods in the company of their freight delivery agent.
Product Specifications: The MT Company makes every effort to accurately present our product measurements and specifications. However, we reserve the right to change these listed product specifications without notice, at our own discretion. Also, please be advised that all published dimensions are approximate and will vary in production. When placing orders where product measurements and specifications are crucial, you will need to contact the factory and verify them prior to placing the order.
Normal Residential Care and Use: Unless otherwise specified, all The MT Company upholstery is designed for and intended for use in pet free residential environments.
Guardian Stain Treatment & Accidental Spill Warranty Program: Please read Guardian Stain Treatment warranty carefully. This warranty only warrants accidents and does not warrant against wear or gradual build-up of dirt. Customers may submit COM yardage for treatment only for use of our frames but please be aware that in case an accident should occur which is not cleanable and additional yardage is required, the person who holds the warranty is responsible for obtaining the needed yardage.